Last year was the most successful ever for Gray’s Carpets, the family-run business which has been trading at Crockerton Shopping Centre near Warminster for more than 19 years.
Owners Kelvin and Jayne Gray are delighted with the business’s continuing success and have undertaken a refurbishment of the showroom, installing a new display area equipped with the newest carpet designs and colours, including bleach cleanable carpet and advanced wipe clean technology.
Kelvin, who has more than 30 years experience in the carpet trade, said: “After trading for 19 years and thanks to fantastic customer support, we enjoyed our best year yet in 2015, which has allowed us to invest and refurbish our showroom. We have had a total refurbishment, bringing in new brands like Amtico, Natural Solutions and Quickstep.
Kelvin and Jayne, who live in nearby Longbridge Deverill, are not your average salespeople and are well-known for their excellent customer service. “We put our customers’ satisfaction before any monetary gain,” says Kelvin. “Good old-fashioned customer service is paramount and we don’t expect any payment up front. Customers will get our full and undivided attention. It is a big deal purchasing new flooring, so we try our hardest to make it as easy as possible. A lot of our business comes from people coming back to us or hearing about us by word of mouth.”
At Gray’s Carpets they are so confident in their pricing policy that if you find the same carpet cheaper elsewhere, they promise to price match. Carpet prices range from £5.99 per square metre up to £40 per square metre and Gray’s will not be beaten on price.
“At Gray’s Carpets they are so confident in their pricing policy that if you find the same carpet cheaper elsewhere, they promise to price match.”
Both Kelvin and Jayne are happy to give advice on installations and even offer a call-out consultation service. Gray’s offer a free measuring and estimating service, recording all measurements themselves to ensure accuracy. There is always a regularly changing selection of roll end remnants and clearance bargains in store and the team also offer a supply and fit service within 48 hours on all carpets using their own team of fully trained fitters. You can even take advantage of their free furniture moving and old carpet disposal service. Their fitters will come in and carefully remove your furniture, lay the new carpet and put everything back in place – all as part of the service. They also provide a full flooring aftercare service should any problems arise.
Gray’s Carpets is located just off the A350, with free parking outside and disabled access. The showroom is open Monday to Saturday from 9am-5pm. For more information call 01985 219916.